Privacy Policy

Privacy Policy of the 9bet999 — Your Data Protected

The 9bet999 handles your personal data with care and transparency, in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Here you'll find everything about how we collect, use, and protect your information.

Last updated: January 2026 Language: Brazilian Portuguese
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LGPD Compliant
The 9bet999 respects your rights as a data subject and ensures privacy in every interaction on the platform.

Our Commitments to Your Privacy

Six principles that guide personal data processing at 9bet999

LGPD Compliance

All data collection and processing practices of the 9bet999 strictly comply with the General Data Protection Law (Lei nº 13.709/2018 — LGPD), Brazil's primary privacy legislation.

256-Bit SSL Encryption

All data transmitted between your device and the servers of the 9bet999 are protected with 256-bit SSL encryption — the same standard used by Brazil's largest digital banks.

We Don't Sell Your Data

The 9bet999 never sells, rents, or shares your personal data with third parties for commercial purposes. Your data is used solely to operate the platform and fulfill legal obligations.

Your Guaranteed Rights

As a data subject, you have the right to access, correct, delete, or port your information at any time. The 9bet999 responds to requests within 15 business days via email or live chat.

Minimal and Necessary Data Collection

The 9bet999 collects only the data strictly necessary to operate the platform, verify identity, and meet regulatory requirements — nothing beyond what is genuinely needed.

Full Transparency

This policy explains in plain language — free of unnecessary legal jargon — exactly what data we collect, why we use it, and with whom we may share it in specific, legally defined situations.

Section 1

Who We Are — The Controller of Your Data

This Privacy Policy is enforced by the 9bet999, operator of the sports betting and online casino platform available at 9bet999.net ("Platform"). For the purposes of Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018), the 9bet999 is the controller of personal data collected and processed in connection with the use of its services by bettors in Brazil.

This policy applies to all users of the 9bet999 — whether unregistered visitors, users in the process of signing up, or active account holders. By using the platform, you acknowledge that you have read and understood the privacy practices described here.

Important note: This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gambling of the 9bet999. In the event of any conflict between documents, the provisions of the LGPD and applicable Brazilian law shall prevail.

Section 2

What Data We Collect

The 9bet999 collects personal data in the following categories, always limiting collection to the minimum necessary for each purpose:

Registration Data

  • Full name
  • CPF (Cadastro de Pessoa Física)
  • Date of birth
  • Full residential address (street, number, complement, neighborhood, city, state, ZIP code)
  • Email address
  • Mobile phone number
  • Username chosen on the platform

Identity Verification Data (KYC)

  • Government-issued ID (national ID card, driver's license, or passport) — front and back
  • Recent proof of address
  • Selfie with ID document, when requested during the verification process

Financial & Transaction Data

  • Bank account details for processing withdrawals via Pix or TED
  • Deposit and withdrawal history — method, amount, date and time
  • Full betting history on the platform
  • Credit or debit card details (stored in tokenized form by the payment processor)

Usage & Browsing Data

  • IP address and approximate geographic location
  • Device type, operating system, and browser used
  • Pages visited, session duration, and interactions with the platform
  • Cookie and similar tracking technology data (as described in Section 6)

Support Communication Data

  • Live chat conversation transcripts
  • Emails exchanged with the support team at 9bet999
  • Records of requests and complaints

The 9bet999 does not collect data considered sensitive under the LGPD (racial or ethnic origin, religious belief, political opinion, health or sexual life data) except where strictly necessary for the responsible gambling program and with the user's explicit consent.

Section 3

How We Use Your Data

The 9bet999 uses collected data solely for the purposes described below. We do not process data for purposes incompatible with those that originally justified the collection.

Purpose Data Used
User account creation and management Registration data, CPF, email, phone number
Processing deposits and withdrawals via Pix, boleto, card, PicPay, Mercado Pago, and TED Financial data, banking details
Identity verification (KYC) and anti-money laundering Registration data, documents, financial data
Provision of Sports Betting and online casino services All account data and betting history
Customer support via live chat and email Account data, transaction history, communications
Sending promotional communications (with consent) Email, mobile number
Fraud detection and prevention of platform abuse Usage data, IP address, betting history, and transaction records
Compliance with legal and regulatory obligations Registration data, financial data, KYC documents
Responsible gambling program and protection of at-risk bettors Betting history, usage data, support communications
Ongoing platform improvement (aggregated and anonymized analytics) Browsing and usage data (not individually identifiable)
Section 4

Legal Basis for Data Processing

Under the LGPD, all processing of personal data must be grounded in a specific legal basis. The 9bet999 relies on the following legal bases for processing your data:

  • Contract performance (art. 7º, V, LGPD): processing required to create and maintain your account, process bets, deposits and withdrawals, and deliver all platform services.
  • Compliance with a legal obligation (art. 7, II, LGPD): processing required for identity verification (KYC), anti-money laundering compliance, financial record retention, and other regulatory obligations applicable to the online betting sector in Brazil.
  • Consent (art. 7º, I, LGPD): for sending marketing communications, promotions, and updates from 9bet999. You may withdraw this consent at any time through your account dashboard or via the unsubscribe link in any email you receive.
  • Legitimate interest (art. 7, IX, LGPD): for fraud prevention, detection of platform abuse, service improvement, and platform security — always ensuring that the interests of 9bet999 do not override your fundamental rights and freedoms.
  • Credit protection (art. 7, X, LGPD): when required for risk analysis in financial transactions.
Section 5

Data Sharing with Third Parties

The 9bet999 does not sell your personal data to third parties. Data sharing occurs only in the situations described below, always limited to the minimum necessary for each purpose:

Required Operational Partners

  • Payment processors: to process deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED transfers. Payment data is handled directly by PCI-DSS certified processors.
  • Identity verification providers (KYC): for document validation and fraud prevention, as required by regulations.
  • Game and casino providers: partner providers (Pragmatic Play, NetEnt, Microgaming, Play'n GO, and others) receive only the minimum data necessary to operate the games within the platform 9bet999.
  • Sports data providers: to retrieve real-time results, odds, and statistics for Sports Betting.
  • IT infrastructure and servers: hosting on secure servers in South America under data processing agreements compliant with the LGPD.

Legal Obligations

The 9bet999 may share data with Brazilian government authorities, regulatory bodies, or courts when required by law, court order, or the demand of a competent authority — always limited to what is legally required.

All partners who receive data from the 9bet999 are contractually required to handle that information with the same level of confidentiality and security demanded by this policy and the LGPD, and are prohibited from using it for their own purposes or sharing it further without authorization.

Section 6

Cookies and Tracking Technologies

The 9bet999 uses cookies and similar technologies to ensure the platform functions properly, improve the user experience, and — with your consent — personalize content and communications. The types of cookies used are described below:

  • Essential cookies: required for the platform's core functionality — session authentication, security, and language preferences. They cannot be disabled without impacting your ability to use the platform.
  • Performance cookies: collect aggregated and anonymized usage data to help us understand how users navigate the platform and identify opportunities for improvement.
  • Functional cookies: remember your preferences — such as your favorite sport on the home screen and odds display settings — to deliver a more personalized experience.
  • Marketing cookies (with consent): used to display relevant communications about promotions and news from the 9bet999. Activated only with your explicit consent.

You can manage your cookie preferences through the banner displayed on your first visit to the platform or through your browser settings. Disabling essential cookies may prevent access to certain features of the 9bet999.

Section 7

Your Data Security

The 9bet999 implements technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Key security measures in place include:

  • 256-bit SSL Encryption: all traffic between your device and the servers of 9bet999 is encrypted in transit.
  • Encrypted storage: sensitive data — including passwords (stored as irreversible hashes) and verification documents — are encrypted at rest.
  • Role-based access control: only team members with a legitimate need for access may view user data, and all access is logged with the date, time, and employee identification.
  • Two-factor authentication (2FA): available to all users and mandatory for internal administrative access.
  • Continuous monitoring: intrusion detection systems and real-time security monitoring on the platform's servers.
  • Periodic security testing: a 9bet999 conducts regular penetration testing and security audits with specialized firms.

In the event of a security incident that may affect your personal data, the 9bet999 will notify the National Data Protection Authority (ANPD) and affected users within the timeframes established by the LGPD, describing the nature of the incident and the measures taken to mitigate the risks.

Section 8

How Long We Keep Your Data

The 9bet999 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with the legal retention periods applicable to the betting and financial services sector in Brazil:

  • Registration and active account data: retained for the full duration of the platform usage agreement — that is, for as long as your account remains active on the 9bet999.
  • Financial data and transaction history: retained for a minimum of 5 years after each transaction, in accordance with financial legislation and anti-money laundering requirements (Law No. 9,613/1998 and COAF regulations).
  • Identity verification documents (KYC): retained for the same period as financial data — at least 5 years after account closure.
  • Support communications data: retained for 2 years after each case is closed.
  • Usage and browsing data (performance cookies): retained in aggregated and anonymized form for up to 2 years.

Once the retention periods above have expired — or upon a deletion request within the limits permitted by law — 9bet999 proceeds with the secure deletion or irreversible anonymization of your data, so that it can no longer be associated with you.

Section 9

Your Rights as a Data Subject (LGPD)

The LGPD grants you, as a data subject, rights that 9bet999 is committed to respecting and facilitating the exercise of these rights. You may submit a request to exercise any of these rights by emailing privacidade@9bet999.net or via live chat, available 24 hours a day:

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Right of Access

Request confirmation that we process your data and obtain a copy of all information that the 9bet999 holds about you.

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Right to Rectification

Request the correction of incomplete, inaccurate, or outdated information in your account at 9bet999.

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Right to Deletion

Request the deletion of unnecessary data or data processed on the basis of consent, subject to mandatory legal retention periods.

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Right to Data Portability

Request your data in a structured, commonly used format (CSV or JSON) for transfer to another service provider.

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Right to Object

Object to processing carried out on the basis of legitimate interest, where there are grounds to do so under the LGPD.

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Withdrawal of Consent

Withdraw at any time the consent given for processing based on that legal basis — such as receiving marketing communications.

The 9bet999 will respond to data subject rights requests within 15 business days from the date of receipt. In more complex cases, this deadline may be extended by a further 15 business days, with prior notice to the requester. All requests are handled at no cost to the user. If you believe your rights have not been adequately addressed, you have the right to file a complaint with the National Data Protection Authority (ANPD).

Section 10

Minors

The services of the 9bet999 are intended exclusively for individuals aged 18 years or older. The platform does not knowingly collect personal data from individuals under 18 years of age. If you are the legal guardian of a minor and suspect they have created an account or provided data to 9bet999, please contact us immediately at privacidade@9bet999.net or via 24-hour live chat. We will take the necessary steps to close the account and delete any unintentionally collected data, as required by the LGPD.

The 9bet999 employs age verification mechanisms during registration and reserves the right to request supporting documents at any time. Accounts identified as belonging to minors will be closed immediately, with any real-money balance deposited being refunded.

Section 11

International Data Transfer

Some of the technology partners of 9bet999 — such as casino game providers and cloud infrastructure services — may process data on servers located outside Brazil. In such cases, 9bet999 ensures that international data transfers occur only to countries or organizations that offer an adequate level of data protection as assessed by the ANPD, or through the use of standard contractual clauses that guarantee protection equivalent to that provided by the LGPD.

International transfers carried out by the 9bet999 cover only the operational purposes described in this policy. Your data is never transferred to third parties abroad for sale or commercial use unrelated to the platform's operations.

Section 12

Updates to This Policy

The 9bet999 may update this Privacy Policy periodically to reflect changes in its practices, new legal requirements, or improvements to the services offered. When significant changes occur, you will be notified via a prominent notice on the platform and/or by registered email at least 15 days before the changes take effect.

Minor changes — such as wording corrections or contact updates — may be implemented immediately with simultaneous notification. The current version date is always shown at the top of this page. We recommend reviewing this policy periodically. Continued use of the platform 9bet999 following the entry into force of any update constitutes acceptance of the revised policy.

Section 13

Contact, DPO & Privacy Channel

The 9bet999 has appointed a Data Protection Officer (DPO), as required by the LGPD, responsible for overseeing privacy practices and handling data subject requests. To exercise your rights, clarify questions about this policy, or raise any privacy concern, please use the channels below:

  • Privacy Channel (DPO email): privacidade@9bet999.net
  • General Support (live chat): available 24 hours a day, 7 days a week, directly on the platform 9bet999
  • General contact email: contato@9bet999.net
  • Response deadline: up to 15 business days for data subject rights requests

For complaints that have not been satisfactorily resolved by the 9bet999, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for overseeing LGPD compliance in Brazil.

Current version: January 2026. This Privacy Policy was drafted in accordance with the General Data Protection Law (Lei nº 13.709/2018 — LGPD) and with the privacy and data protection best practices applicable to the online betting market in Brazil. +18 · Gamble responsibly.

Common Privacy Questions

The questions bettors ask most about how 9bet999 handles their data

No. The 9bet999 never sells, rents, or trades your personal data with third parties for marketing or advertising purposes. Data sharing occurs only with operational partners strictly necessary to deliver platform services — such as Pix, boleto, and card payment processors, and game providers — all of whom are contractually bound to maintain the confidentiality of your data.

You can request deletion of your personal data by emailing privacidade@9bet999.net or via 24-hour live chat. The 9bet999 will respond within 15 business days. Please note that some data cannot be deleted immediately due to legal obligations — for example, financial records must be retained for a minimum of 5 years under Brazilian anti-money laundering legislation. In such cases, the 9bet999 will inform you exactly which data must be retained and for how long.

Identity verification (KYC — Know Your Customer) is a legal requirement for betting platforms and financial services in Brazil, tied to anti-money laundering regulations (Law No. 9,613/1998) and COAF guidelines. Beyond the legal obligation, KYC protects you directly: it ensures no one else can withdraw funds from your account using fraudulent documents. All submitted documents are encrypted, securely stored, and used solely for the verification purposes stated in this policy.

Yes, at any time. Marketing communications are sent based on your consent and can be withdrawn in three ways: (1) by clicking the "unsubscribe" link in the footer of any email sent by the 9bet999; (2) adjusting your communication preferences directly in your account dashboard; or (3) submitting a request via live chat or email at privacidade@9bet999.net. Revocation is processed within 48 hours. This does not affect essential operational emails, such as withdrawal confirmations and security alerts.

Credit or debit card data are not stored directly on the servers of 9bet999. Payment processing is handled by PCI-DSS certified payment gateways, which store card data in tokenized form — meaning real card numbers are replaced with unique tokens that have no value outside the specific transaction context. Banking details for withdrawals via Pix and TED are stored in encrypted form and used exclusively to process your withdrawal requests.

Privacy and Security You Can Verify

9bet999 operates to audited security standards in full compliance with Brazilian law

LGPD Compliant
SSL 256-bit
PCI-DSS
Designated DPO
No Data Selling
24/7 Support
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Your Data Protected. Your Bets Secure.

The 9bet999 combines Brazil's best betting experience with full respect for your privacy. Free registration, deposits from R$ 20.00 via Pix, and withdrawals in as little as 7 minutes.

+18 · Play responsibly · LGPD Compliant · privacidade@9bet999.net

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